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It doesn’t matter if it’s the CEO, chair of the board or a fellow board member, communicating well is crucial for any company. There are a few common pitfalls when it comes to board communication among members that can result in frustration, confusion, and ultimately less trust.

The most frequent complaints from board members include a lack of information, feeling misled or being shocked and not being valued. This can seriously damage relationships and diminish the capacity for a board to take effective decisions.

Communication with board members is possible in many different ways. Utilizing a board portal instant messaging, email, and video conferencing are all fantastic options to facilitate communications with board members between meetings. This means less time used for administrative tasks and more time to be devoted during the meeting for strategic discussions.

It’s also important to know the preferred method of communication for every board member. Some people are visual learners, while others prefer reading emails or make phone calls. This will allow you to tailor your approach to the different board members. You will ensure that they receive the most relevant information, and their needs are met.

It’s also crucial to communicate with board members in a proactive way by assessing the urgency of each matter and the appropriate timeframe for responding. If a topic is brought up that isn’t in the agenda of the next board meeting, it might be better to postpone discussion to a later date.